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Privacy Policy

This Privacy Policy describes the ways in which Personal Information about individuals (“Users”) who use this website (the “Website”) may be collected, stored and used by IPSEN PHARMA SAS, with its offices located at 65 Quai Robert Gorse, 92100 Boulogne-Billancourt, France (“Ipsen”), the data controller.

THIS PRIVACY POLICY MAY PERIODICALLY CHANGE, BE MODIFIED, OR OTHERWISE UPDATED WITHOUT PRIOR NOTIFICATION. However, your Personal Data (as defined below) will always be handled in accordance with the Privacy Policy that was effective at the time of collection.

1. What is a “Personal Data”?

Personal Data refers to any information or pieces of information that could identify you either directly (e.g. your name, surname, email, home address, etc.) or indirectly (e.g. through pseudonymized data, such as a unique ID number, etc.) (collectively “Personal Data”). Personal Data may also include unique identifiers like your computer’s IP address.

2. How do we collect your Personal Data?

We may collect your Personal Data as follows:

  • Automatically: when you access or use the website.
  • From you: when you have interactions with Ipsen’s personnel

What Personal Data do we collect?

Personal Data that we directly collect from you

We may collect the following personal data about you: full name; professional and/or personal contact details including professional email address and phone number; general professional information; information relating to your attendance to professional events. Ipsen will not hold any “sensitive data” about you.

Personal Data that we collect automatically

We automatically collect certain data about you when you access or use the website, specifically:

  • Technical information. We collect information about your use of the website (e.g., operating system, type of browser used, whether a proxy is used, location of the device inferred from your IP address that identifies your computer, access time, accessed pages and the link that enables you to access our website).
  • Browsing information. We use tracking technologies to collect data about you when you use our website.

Therefore, Ipsen collects anonymous user data on this Website (or anonymous information), such as the pages that you visit and the searches that you undertake. These data are anonymous since it will in no event enable personal identification of the user of the Website.

We use this anonymous information to help us improve the content of our sites and to obtain overall statistics on your visits. These statistics can be prepared by third parties, the latter being bound by an obligation of confidentiality.

As per the provisions of applicable law, you may request details of personal information which we hold about you. If you would like a copy of the information held on you please email us at If you believe that any information, we are holding on you is incorrect or incomplete, please write to us at the contact details above as soon as possible. We will promptly correct any information found to be incorrect. You also have the right to request the deletion of the personal information which we hold about you as well as oppose, for legitimate grounds, the processing of your personal information by writing to us at the contact details above.

Ipsen may collect personal information when you use the contact form, including: your name, e-mail address, city and country of residence, (“Personal Information”). If you wish to contact Ipsen, these categories of Personal Information are mandatory.

4. On what legal grounds and for which purposes do we use the Personal Data that we collect?

In accordance with current Personal Data protection regulations, we only collect Personal Data when we have a legal basis to do so.

Personal Data is collected based on our legitime interest, for the following purposes: to manage cybersecurity of the website and to prevent fraudulent acts in order to ensure the security of our assets and contents. Personal data is always collected from you to for Ipsen legitime interests of managing its relationships with HCPs and with press media.

Your Personal Data will not be sold, shared or otherwise distributed to third parties without your consent, except where we are required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceeding here or abroad.

5. Who has access to Personal Data?

For the purposes described above, Ipsen may need to share your Personal Data with the following authorized third-parties:

  • Ipsen and its affiliates;
  • Selected suppliers, service providers or vendors acting upon our instructions for website hosting, data analysis, information technology.

In any case, Ipsen will require that such third-parties undertake to comply with data protection laws and the principles of this policy; will only process the Personal Data for the purposes described in this Policy; and implement appropriate technical and organizational security measures designed to protect the integrity and confidentiality of your Personal Data.

6. Term of retention of Personal Data

Data is stored as long as required for the purpose for which it was collected and, in any case, will be destroyed at the end of such period.

Please see the table below for additional details about these periods:

Purpose Applicable data categories Period of storage before erasure
Security of the website Technical information of your device (IP address, device type, browser ID, etc…) 12 months, then the data is either deleted or anonymized
Managing Ipsen’ relationships with HCPs and with press media name, e-mail address, city and country of residence Your personal data will be kept for the time necessary to process your request for information. Personal data will be stored for 24 months from the last contact, then anonymised and kept for historical and statistical purposes for a period of 36 months.

7. Security

Your Personal Information will be stored on secure servers and maintained strictly confidential. However, Ipsen does not control all risks related to the operation of the Internet and draws your intention to the inherent risks of using the website.

8. Your rights

Your rights will be determined by the country in which you reside. Many countries have specific laws relating to privacy.

If you reside in the European Union, you have the right to request from Ipsen access to and erasure of your Personal Data. If you reside outside of the European Union, you may have similar rights under your local laws.

You have the right to obtain a rectification of your Personal Data should your Personal Data be inaccurate, incomplete or obsolete; object to the processing or your Personal Data; request a limitation of the data processing in the situations set forth by applicable law; and receive your Personal Data for transmission from Ipsen to a third-party.

If you wish to contact us regarding our use of your Personal Data or exercise any of your rights regarding your Personal Data, please email us at If you contact us, please indicate the specific reason why you are contacting us and include a copy of a piece of identification (e.g., ID card, passport, driver’s license), subject to applicable legal requirements. Requests to delete Personal Data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us. In this case, you will be informed about this and your Personal Information will only be retained to meet those purposes.

You can contact Ipsen’s Data Privacy Officer at to exercise your rights.

This Privacy Policy was last modified in July 2020.

© Ipsen Pharma, 65 Quai Georges Gorse, 92100 Boulogne-Billancourt, France. All rights reserved. - 2020